Dianne is the vice president of Health Care Strategy at NORC. In her role, she works to leverage the depth and breadth of NORC’s diverse social sciences expertise and research assets to help health care clients meet their business objectives. Dianne also leads NORC Labs—NORC’s innovation hub which supports NORC staff as they incubate ideas that align with the organization’s mission to produce quality research and insights, designed to make NORC smarter, better, and faster at responding to emerging client needs.

As vice president, Dianne drives business development strategy and oversees client engagements. With over 17 years of experience working with a diverse range of health care entities, including private and government payers, providers, trade associations, life science companies, foundations, and nonprofits, she has tackled some of the most challenging policy and strategy issues. Dianne combines her subject matter expertise and analytical skills with storytelling and evidence translation to support sound public policy and business strategy. She specializes in maternal health, social determinants of health, health disparities, post-acute care, seniors housing, and end-of-life care.

Recent projects of interest include an analysis to estimate the value of hospice care in Medicare, examining disparities in maternal health in Medicaid, and survey research to gain a national perspective of consumers’ and physicians’ trust in the U.S. health care system, with a special focus on the impact that COVID-19 and discrimination has on the relationships between patients and their providers.

Dianne was the Director of Innovation at Blue Cross Blue Shield Association, where she developed programs to improve health outcomes for members with various conditions, such as diabetes and behavioral health issues. In that role, Dianne led the Care Management Accelerator, collaborating with Blues Plans to scale new programs and technologies. Before BCBSA, she worked as Director of Data Analytics at Avalere Health supporting health care organizations across the spectrum, and as a health services researcher at RTI, focusing on post-acute and long-term care issues.